OUR POLICIES

1. OUR QUALITY POLICY

As Malatya Commodity Exchange, we have adopted the principle of providing reliable and high-quality services to our members and stakeholders in line with the principles of independence, impartiality, and confidentiality.
In this regard;
• We provide our services within the scope of ISO 9001:2015 Quality Management System and TS EN ISO/IEC 17025 standards and TOBB Chamber/Exchange Accreditation System;
• To provide reliable and traceable results in accordance with national and international standards in exchange activities and laboratory services,
• To provide effective, fast, and high-quality services that will meet the needs and expectations of our members and stakeholders,
• To continuously improve and develop our quality management system with the participation of all our employees,
• To support continuous training activities to increase the knowledge and competence of our personnel,
• We commit to protecting the accuracy, impartiality, and reliability of our services.


2. OUR FINANCIAL MANAGEMENT POLICY

As Malatya Commodity Exchange, we adopt the effective, efficient, and transparent management of our financial resources as our fundamental principle.
In this context;
• To conduct our financial activities within the framework of Law No. 5174 and related legislation,
• To use the income obtained from members in a way that contributes to the development of the members and the regional economy,
• To develop a sustainable financial management approach by analyzing financial risks,
• To use resources in line with the principles of saving and efficiency,
• To conduct financial transactions in a transparent, traceable, and reportable structure.


3. OUR HUMAN RESOURCES POLICY

As Malatya Commodity Exchange, we act with the awareness that the most important resource of our institution is its people.
In this regard;
• To support the professional development of our employees,
• To carry out activities that will increase employee satisfaction and corporate belonging,

• We aim to encourage training activities to improve the knowledge, skills, and competencies of our personnel,
• to contribute to corporate development by evaluating the suggestions and opinions of our employees,
• and to create a fair, transparent, and equitable working environment.


4. OUR MEMBER RELATIONS POLICY

As Malatya Commodity Exchange, we aim to provide services by prioritizing the needs and expectations of our members.
In this context;
• We aim to conduct studies that will contribute to the solution of our members' professional problems,
• to organize training and information activities that will improve the knowledge and skills of our members,
• to provide guidance and consultancy services to members on the issues they need,
• to carry out activities that will increase solidarity and cooperation among members,
• and to continuously improve the quality of the services provided.


5. OUR COMMUNICATION AND MEDIA MANAGEMENT POLICY

As Malatya Commodity Exchange, we adopt the principle of accurate, transparent, and timely information in our communication activities.
In this direction;
• To effectively utilize the communication channels preferred by our members,
• To make the most efficient use of written, visual, and digital media tools,
• To share institutional activities with the public accurately and impartially,
• To carry out activities aimed at increasing the awareness and corporate reputation of our exchange,
• To provide added value to our members with economic data, sector reports, and market information.

6. OUR INFORMATION TECHNOLOGY POLICY

As Malatya Commodity Exchange, we see the effective use of information technologies as an important element of corporate development.
In this context;
• We aim to develop user-friendly digital systems that will provide our members with easy access to exchange services,
• To follow current technologies and bring them to our institution,
• To ensure the security and continuity of information systems,
• To implement backup and data security systems to protect corporate data,
• To take preventive measures against risks that may threaten information security.


7. OUR CONFIDENTIALITY AND IMPARTIALITY POLICY

Confidentiality, impartiality, and independence principles are taken as the basis in all activities carried out in the Malatya Commodity Exchange Central and Branch Laboratories.
In this context;
• We are committed to protecting the confidentiality of all information belonging to our members and customers,
• acting impartially and objectively in the provision of services,
• providing a working environment free from internal and external pressures that may influence the decisions of our employees,
• maintaining the accuracy and reliability of measurement and analysis results,
• taking all necessary measures to protect customer information and data.


8. OUR MEMBER SATISFACTION POLICY

As Malatya Commodity Exchange, we consider customer and member satisfaction as one of the fundamental elements of our service understanding.
In this regard;
• evaluating customer requests and complaints within the scope of the TS ISO 10002 standard,
• resolving complaints impartially, fairly and quickly,
• considering feedback as an opportunity for corporate development,
• aiming to increase customer satisfaction by continuously improving service quality.